General Information & Account Management
1. What is Chanak?
Chanak is India's premier toy manufacturer, dedicated to creating safe, engaging, and educational toys for kids of all ages.
2. How do I contact customer support?
You can reach us via email at customersupport@chanak.co or call us at +91 7600432333.
3. How do I create an account or reset my password ?
Visit the Registration Page to sign up. If you forget your password, click on the Password Reset link on the login page and follow the prompts.
4. Is my personal information safe ?
Yes. We handle all personal data securely in accordance with our Privacy Policy.
Payment & Billing
1. What payment methods do you accept ?
We accept UPI, Debit Cards, Credit Cards, and Net Banking during checkout.
2. Are my payment details secure?
All transactions are encrypted and processed through secure, industry standard payment gateways.
Orders & Shipping
1. How do I place and track an order ?
Browse products, add items to your cart, and proceed to checkout. Once ordered, track your status on the Order Tracking page using your order number.
2. Do you offer gift-wrapping ?
Yes, gift-wrapping options can be selected during checkout.
Returns, Refunds & Cancellations
1. What is your return and refund policy ?
If you or your child are not satisfied with a product, you can request a return or exchange within our policy window. Please check our detailed Return Policy page for step-by-step instructions.
Product Safety & Care
1. Are Chanak toys safe and certified ?
Yes, all toys are compliant with safety standards, BIS (Bureau of Indian Standards) approved, and designed without hazardous small parts unless specified for older age groups.
2. How do I clean and maintain the toys ?
Most toys can be wiped with a damp cloth or washed gently with mild soap and water. Refer to the individual product label for specific care instructions.