Report an Issue

Within 48 hours of delivery

Unboxing Video

Required for issue-related claims

Original Packaging

Keep all original items intact

Refund Processing

Usually within 7–10 working days

Return & Replacement Policy

1. Reporting an Issue

Any request for a return or replacement must be reported to our Customer Support team within 48 hours of receiving your order.

2. 🎥 Unboxing Video Required

Please record a complete, uninterrupted unboxing video while opening your parcel.

The unboxing video is mandatory for claims related to:

• Damaged products
• Defective products
• Incorrect products
• Missing products, parts, or accessories

⚠️ Claims submitted without a valid unboxing video may not be accepted.

3. Eligibility for Returns & Replacements

A return or replacement may be accepted only when all applicable conditions are met:

• The product is unused and has not been damaged after delivery.
• The product is the same item that was delivered and has not been altered, modified, or tampered with.
• The product is returned in its original packaging along with all included items.
• The return package has been handed over to the authorized courier or delivery partner.
• Customers are encouraged to share the courier receipt or proof of handover to help expedite the replacement process.

4. Damaged, Defective, Incorrect, or Missing Products

If you receive a product that is:

• Damaged
• Defective
• Incorrect
• Missing any parts or accessories

Please contact our Customer Support team within 48 hours of delivery and provide the required proof, including the unboxing video where applicable.

5. Product Not as Described

If the product you receive is significantly different from the product description provided on our website, please notify us within 24 hours of delivery. Once verified, Chanak will provide an appropriate resolution.

6. Non-Eligible Returns

Returns are generally not accepted for reasons including:

• Ordering the wrong product
• Selecting the wrong size, model, or colour
• Change of mind after placing the order

If such a return is approved as an exception, applicable forward shipping and return courier charges will be deducted from the refund amount.

7. Misuse of the Return Policy

Chanak reserves the right to take appropriate action, including warning, suspending, or permanently deactivating customer accounts, in cases of repeated order cancellations, refusal of deliveries, or misuse of the return, replacement, or refund policy.

Refund Policy

1. Order Cancellation

2. Refunds for Returned Products

Eligible Returns

Refunds may be available for products that are:

• Damaged
• Defective
• Incorrect
• Non-functional
• Missing parts or accessories

Refunds will be initiated only after the returned product has been received, inspected, and approved by our quality team.

Approved Refunds

Once a refund is approved, the amount will be credited to your original payment method within 7–10 working days, depending on your bank or payment service provider.

Customer-Initiated Returns

For returns requested due to personal preference or reasons unrelated to a product defect or issue, applicable forward and return shipping charges will be deducted from the refund amount.

3. Delayed or Missing Refunds

If you have not received your refund within the expected processing time:

1. Check your bank account or payment account.
2. Contact your credit/debit card provider, as processing times may vary.
3. Contact your bank to check for any posting or transaction delays.

If you still have not received your refund, please contact our Customer Support team for assistance.

4. Refund Methods

Note: Actual crediting time may vary depending on the customer's bank, card issuer, payment gateway, or financial institution.