Refund policy

Returns, Replacement & Refund Policy
At Chanak, we want you to shop with complete confidence. Should you experience any issue with your order, our Customer Support team will be glad to assist you.
Returns & Replacement Policy
1
 Eligibility for Return & Replacement
 
We will be happy to arrange a return or replacement in the following cases:
✓
 The product arrived damaged or is not working properly.
✓
 You received an incorrect item, or parts are missing.
✓
 The product looks significantly different from what was shown on our website.
Replacement orders will be dispatched once your request meets the above criteria and has been approved by Chanak.
2
 Important Requirements
 
Time Limit
Please report the issue within 7 days of delivery. If the product is not as described, kindly inform us within 24 to 48 hours.
Unboxing Video
We kindly request that you record a continuous, unedited video while unboxing your package. Requests submitted without one may unfortunately be declined.
Condition
Items must be unused, untampered, and returned in their original packaging along with all tags, accessories, manuals, and free gifts.
Original Packaging Should Include:
📦
Manufacturer's Box
🏷️
MRP Tag
📖
User Manual
🛡️
Warranty Card
🔧
Accessories
🎁
Free Gifts
3
 Requests We Are Unable to Accept
 
✕
 Returns or replacements are not available if you have changed your mind, selected the wrong size, or chosen the wrong model.
Where an exception is made at Chanak's discretion, the customer will be responsible for shipping charges in both directions.
4
 Fair Use of This Policy
 
To keep our service fair for all customers, Chanak reserves the right to take appropriate action, including issuing a warning, or suspending or permanently deactivating an account, in cases of repeated order cancellations, refusal of deliveries, or misuse of the return, replacement, or refund policy.
Refund Policy
1
 Order Cancellations
 
Before Shipping
You may cancel your order; a 2% processing fee will be deducted from your refund.
After Shipping
We regret that orders cannot be cancelled once they have been shipped.
Refunds for approved cancellations will be processed within 7 working days of approval.
2
 Refunds & Timelines
 
•
 Online Payments (Cards, UPI, Net Banking): Refunded to your original payment method within 5 to 7 business days.
•
 Cash on Delivery (COD): Refunded by bank transfer within 5 to 7 business days after you share your bank details with us.
•
 Bank Credit Time: Please allow 7 to 10 working days for the amount to reflect in your bank account, as timelines may vary by bank.
3
 Important Information
 
•
 All requests are reviewed and approved by Chanak, and we may request additional photos or videos to assist with our review.
•
 Chanak may update these terms from time to time, and reserves the right to decline claims where misuse of this policy is suspected.
Contact Us
We're here to help! If you have any questions about your order, returns, replacements, or refunds, please reach out to our Customer Support team.
Support Hours
Monday to Saturday, 9:00 AM – 7:00 PM (IST)
Address
Chanak, Beside VM Trading, Opposite Hi-CON Technocast Pvt. Ltd. (Unit II), G-1321, Behind Kadvani Forge, Metoda GIDC, Rajkot, Gujarat, India
We aim to respond to all inquiries as quickly as possible during business hours. Thank you for choosing Chanak.
© Chanak. All rights reserved.