Privacy policy

Privacy Policy

Last Updated: 1st March 2026

Welcome to Chanak.co! At Chanak, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website or use our services.

By accessing or using our website (“Site”), you agree to the practices described in this Privacy Policy.

Information We Collect

Information You Provide: When you place an order or interact with our website, we may collect personal details such as your name, email address, phone number, shipping address, and payment information.

Automatically Collected Information: We may collect information such as your IP address, browser type, device details, and browsing behaviour using cookies and similar technologies.

Information from Third Parties: We may receive information from third-party platforms such as payment gateways, social media platforms, or analytics providers.

How We Use Your Information

To process and deliver your orders
To provide customer support
To send order updates and promotional communications
To improve our website and user experience
To prevent fraud and enhance security

Sharing Your Information

With trusted service providers (payment gateways, logistics partners, etc.)
To comply with legal obligations
In case of business transfers (merger, acquisition, etc.)
With your consent where required

Your Rights

You have the right to:

Access and review your personal data
Correct or update your information
Withdraw your consent at any time
Request deletion of your data (subject to legal obligations)
Opt out of marketing communications

To exercise your rights, please contact us at customersupport@chanak.co.

Withdrawal of Consent

You may withdraw your consent for data processing at any time by contacting us. Please note that this may affect your ability to use certain services.

Data Security

We implement reasonable security practices and procedures in accordance with applicable laws, including the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011 (“SPDI Rules”).

Our security measures include administrative, technical, and physical safeguards and are aligned with internationally recognized standards such as ISO/IEC 27001.

Grievance Officer

In accordance with the SPDI Rules, the Company has appointed a Grievance Officer to address concerns related to personal data.

Name: Dilip Zala
Email: customersupport@chanak.co
Phone: +91 7600432333
Address: Plot No. G-1869, Metoda GIDC, Rajkot, Gujarat – 360021

The Grievance Officer will acknowledge complaints within 36 hours and resolve them within one month.

Children’s Privacy

Our services are not intended for children under the age of 13. We do not knowingly collect personal data from children. If such data is identified, we will take appropriate steps to delete it.

Intellectual Property

All content, images, creatives, videos, and brand assets associated with Chanak are protected by intellectual property laws. Unauthorized use is strictly prohibited.

Compliance Statement

This Privacy Policy complies with the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.