Shipping policy

🚚 Shipping & Delivery Policy

📦 1. Shipping Partners & Delivery Time

We safely ship your orders through trusted courier partners such as Delhivery, FedEx, Xpressbees, Blue Dart, Ecom Express, and other reliable logistics providers.

Estimated Delivery Time:
🚚 4–6 Working Days (Depending on your delivery location)

☎️ 2. Order Confirmation for New Customers

If you are placing your first order with us, our team may contact you via Phone, WhatsApp, or Email to confirm your order.

✔️ Verification of your delivery address & PIN code
✔️ If your location is not serviceable, we may request an alternative delivery address.

📦 3. Damaged or Tampered Package

Please inspect your parcel before accepting delivery.

If the package appears damaged or tampered:

❌ Refuse to accept the parcel.
📸 Take clear photos of the package.
🚚 Inform the courier that you are refusing delivery due to damage.
📧 Email us at customersupport@chanak.co with your Order ID and photos.

✅ We will arrange a replacement as quickly as possible.

⏳ 4. Delivery Time Disclaimer

Delivery times displayed on our website are estimated and may vary due to circumstances beyond our control.

Possible reasons for delay:

📦 Product availability
🌧️ Weather conditions
📍 Delivery location
🚚 Courier service operations
🎉 Public holidays or festivals

📍 5. Delivery Limitations

While we always strive for timely deliveries, delays may occasionally occur due to factors beyond our control.

Out of Delivery Area (ODA) Locations

Your parcel may need to be collected from the nearest courier office.
Our support team will provide the courier office address and contact details if required.

Note: Delivery timelines are estimates. Delays caused by courier operations or unforeseen circumstances are beyond our direct control.