Grievance Policy

At Chanak, customer satisfaction is our top priority, and we strive to provide a seamless shopping experience. If you are unsatisfied with our services or have any grievances regarding our products, payments, or services, we are here to assist you.
How to Raise a Grievance

If you encounter any issues or have concerns, please follow the steps below to ensure your grievance is addressed promptly:

Customer Support: You can reach out to our customer support team via the following methods:

  • Email: customersupport@chanak.co
  • Phone: +91 7600432333
  • Live Chat: Available on our website during working hours
Grievance Officer

In accordance with the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011 (“SPDI Rules”), the Company has appointed a Grievance Officer to address customer concerns.

Name: Dilip Zala
Email: grievance@chanak.co
Phone: +91 7600432333
Address: Plot No. G-1869, Metoda GIDC, Rajkot, Gujarat – 360021
Grievance Redressal Timeline
  • Acknowledgement: Within 36 hours of receiving your complaint
  • Resolution: Within 30 days from the date of receipt

If additional time is required, we will inform you of the revised timeline.
Required Details

To help us resolve your issue efficiently, please provide:

  • Your full name and contact information (email and phone number)
  • Order number or transaction ID (if applicable)
  • A clear description of your grievance
  • Relevant screenshots or supporting documents (if applicable)
Escalation Mechanism

If your issue is not resolved satisfactorily through customer support, you may escalate the matter directly to the Grievance Officer using the details above.
Compliance Statement

This Grievance Redressal Policy is in compliance with the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.